Facilitator: Vaqar Ahmed Khan
Featuring: Lisa Ford (Video Faculty)
Venue: Royal Rodale Club, Karachi
Date: 16th September, 2011
Time: 9:00 am - 1:00 pm

Program Overview and Featured Faculty

In spite of dramatically increased spending on customer care initiatives and automated technology research shows a continued increase in dissatisfaction and even rage among customers today. So how do you deal with difficult customers? Lisa Ford has some practical solutions to this challenge.

Lisa Ford is a specialist in advising companies about how to best serve and retain customers. Her best-selling books and audio and video training programs are marketed worldwide.

 

Program Curriculum

•    Deal with the emotions of a difficult customer
•    Find agreement with customers
•    Gently confront difficult customers
•    Explain the solution to the customer's problem

Comments
When
Fri, Sep 16, 2011, 09:00 AM Start
Fri, Sep 16, 2011, 01:00 PM End
Where
Royal Rodale Club
TC-V, 34th Street, Khayaban-e-Sehar, Ph-V,
Ext., Defence Housing Authority, Karachi - 75500
Karachi, Pakistan
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  • When: 16 Sep 2011, 09:00 AM to 16 Sep 2011, 01:00 PM. Where: Royal Rodale Club, Karachi.